Sumo Logic Status

North America 1 (US1)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

North America 2 (US2)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

America Federal (FED)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Europe 1 (EU)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Europe 2 (DE)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Australia (AU)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Japan (JP)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Canada (CA)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

India (IN)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Korea (KR)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

1

Upcoming Maintenances

10

Maintenances Last 30 Days

External Services

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

May 19, 2025 10:00PM - May 20, 2025 12:00AM UTC

Components

Europe 2 (DE)

Services

Logs Alerting, Metrics Alerting

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delayed notifications from logs and Metrics monitors. No data loss is expected. No user action is required after this window. This page will be updated once the maintenance is complete.

History (Last 7 days)

Problem with Logs SearchesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Japan (JP)

Services

Logs Searches

May 1, 2025 11:20AM UTC

[Investigating] We are currently investigating reports of problems with Logs Searches. The symptoms are: error messages in log queries. We will provide more information soon.

May 1, 2025 11:42AM UTC

[Resolved] We are no longer seeing issues with Logs Searches and normal operation has been restored at this time.

Problem with Billing and Account ManagementPartial Service Disruption

Incident Status

Partial Service Disruption

Components

North America 1 (US1), North America 2 (US2), America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN), Korea (KR)

Services

Billing and Account Management

April 29, 2025 1:39PM UTC

[Identified] We have identified the source of the issue affecting Billing and Account Management, which is resulting in sign up failure for the new customers. We are working on a fix for the problem.

April 29, 2025 3:02PM UTC

[Resolved] We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Problem with Logs AlertingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

America Federal (FED), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), India (IN), Korea (KR)

Services

Logs Alerting

April 28, 2025 9:59AM UTC

[Investigating] We are currently investigating reports of problems with Logs Alerting, which are resulting in schedule searches notification URL not working. We will provide more information soon.

April 28, 2025 11:12AM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Alerting, which were resulting in schedule searches notification URL not working. We are currently monitoring the results.

April 28, 2025 11:15AM UTC

[Resolved] We are no longer seeing issues with Logs Alerting and normal operation has been restored at this time.

StatusHistory

Powered by Status.io

External Services

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

History (Last 7 days)

Problem with Logs SearchesPartial Service Disruption

Problem with Billing and Account ManagementPartial Service Disruption

Problem with Logs AlertingPartial Service Disruption

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